FAQs
Here are a few of our most asked questions that help youpick the righ product for you!
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check-out process.
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. For more information on how we secure and use your information, please consult our Privacy Policy.
No, of course not. Kerry Berry products can be used on relaxed and natural hair.
Yes, Kerry Berry products are made with natural and organic ingredients.
Unfortunately, Kerry Berry products are not guaranteed to aid in hair growth or cure any skin ailments.
Yes, of course. The ingredients are all natural.
We recommend not until your child is about a year old.
Yes, of course the oil will work for your edges.
No just put it in the freezer. Remove it the night before you plan on using it to defrost.
Results will vary depending on where you are with your journey but try to stay consistent with taking care of your hair & skin.
All orders take 4-5 business days to process unless you paid for next day processing.
Once you place an order you will immediately receive an email confirmation if not, please be sure to check your spam. You will get another email once your order is processed and shipped.
Sign up for email/SMS updates for our products on our website.
We do deliver worldwide!
We are not doctors and cannot give any medical recommendations, but you are free to try our products at your own risk.
We accept all major credit cards, Apple Pay, google pay, PayPal, and Shop pay.
Yes, we deliver worldwide for most of our products except our body butters, growth paste, beard butters, moisture shock butter.
Please check to see if a family member or neighbors or building management might have your package. In some cases, USPS/UPS marks a package as delivered but will not be delivered until the next day or two. Please call your local postal office to see if they have your package. If they don't know where your package is, the next step would be to fill a claim with the Parcel Service for "Missing Package". We are NOT responsible for that package. Additionally, the claim must be filed within 60 days.
If you provide the incorrect address, and it is NOT returned to us, unfortunately, a refund cannot be issued. If the package is returned to us, then we will gladly send to the correct address accordingly. You will be responsible for the new shipping cost.
Please send us an email at orders@mykerryberrys.com and you will get a response between 24-72hrs.
Please file a claim with your postal carrier.
Shipping varies based on weight, location, and class preference.
All items are made to order, and all sales are final.
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer's bank account.
Yes, if you cancel, there is a fee of five dollars.
