FAQ

How to place an order? 

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check-out process.


How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. For more information on how we secure and use your information, please consult our Privacy Policy.


Do I have to be natural to use your products?

No, of course not. Kerry Berry products can be used on relaxed and natural hair.


Are your products made with natural ingredients?

Yes, Kerry Berry products are made with natural and organic ingredients.


Do your products help with Alopecia?

Unfortunately, Kerry Berry products are not guaranteed to aid in hair growth or cure any skin

 ailments. 


Are your body butters good for all skin types?

Yes, of course. The ingredients are all natural.


Can I use the hair products on my newborn baby?

We recommend not until your child is about a year old.


Will the growth oil work on my edges?

Yes, of course the oil will work for your edges.


My avocado conditioner changed color and is watery. Is it spoiled now? 

No just put it in the freezer. Remove it the night before you plan on using it to defrost.


How long does it take to see the result?

Results will vary depending on where you are with your journey but try to stay consistent with taking care of your hair & skin.


How long does it take for my package to ship?

All orders take 4-5 business days to process unless you paid for next day processing.


Where is my order/shipping confirmation?

Once you place an order you will immediately receive an email confirmation if not, please be sure to check your spam. You will get another email once your order is processed and shipped.


When will your sold-out products restock?

Sign up for email/SMS updates for our products on our website.


Do you ship to my country?

We do deliver worldwide!


Can your products cure my hair or skin disease?

We are not doctors and cannot give any medical recommendations, but you are free to try our products at your own risk.


What payment methods are accepted on your site?

We accept all major credit cards, Apple Pay, google pay, PayPal, and Shop pay.


Do you ship internationally? 

Yes, we deliver worldwide for most of our products except our body butters, growth paste, beard butters, moisture shock butter.


If I have not received my package and it states "Delivered"?

Please check to see if a family member or neighbors or building management might have your package. In some cases, USPS marks a package as delivered but will not be delivered until the next day or two. Please call your local postal office to see if they have your package. If they don't know where your package is, the next step would be to fill a claim with USPS for "Missing Package". We are NOT responsible for that package.


What if I mistakenly provide the wrong address on my order?

If you provide the incorrect address, and it is NOT returned to us, unfortunately, a refund cannot be issued. If the package is returned to us, then we will gladly send to the correct address accordingly. You will be responsible for the new shipping cost. 


Who do I contact if I have questions about my order? 

Please send us an email at orders@mykerryberrys.com and you will get a response between 24-72hrs.


What if my package/products arrive damaged?

Please file a claim with your postal carrier.


How much do you charge for shipping?

Shipping varies based on weight, location, and class preference.


What is your return policy? 

All items are made to order, and all sales are final.


Can I cancel my order?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer's bank account.

                                                                   

Is there a cancellation fee?

Yes, if you cancel, there is a fee of five dollars.