Shipping policy

Thank you for shopping with Kerry Berry!

Order Processing

All orders are processed within 5–7 business days (Monday through Friday, excluding holidays) after your purchase has been confirmed. Once processed, your order will be shipped to the address provided at checkout.

Estimated Delivery Time

Delivery times may vary depending on your location:

Domestic Orders: Typically arrive within 7–15 business days after processing.
International Orders: Delivery times depend on customs clearance and local postal services.

Please note: All shipping timelines are estimates. Because our products are handmade in small batches, minor delays may occur due to demand or availability.

We may hold shipping during periods of extreme heat to help protect the quality of our all-natural products.

Tracking Your Order

Once your order has been processed, you will receive an email with your tracking number to monitor your shipment’s progress.

International Customers: Import taxes, customs duties, and fees may apply when your package reaches your country. These charges are not included in the shipping cost and are the buyer’s responsibility.

Shipping Costs

Shipping rates are calculated at checkout based on the weight, destination, and shipping method. Deliveries to remote areas may take longer.

Damaged or Missing Packages

Once a package is marked “delivered,” we are no longer responsible for its handling. If your package is damaged or missing, you must first file a claim with the shipping carrier as they are responsible once the package leaves our facility. After filing, if you still need support, you may contact us for additional assistance.

Important Delivery Notes

Please double-check your shipping address before completing your order. This includes any apartment, unit, or suite numbers.
If your order is returned to us due to an incorrect or incomplete address, you will be responsible for reshipping costs.

Delivery Delays

Delays may occur due to:

Weather conditions
Customs clearance
Transportation issues
Holidays or high order volume
Local disturbances or unforeseen circumstances

We reserve the right to cancel or delay shipments if safe delivery cannot be guaranteed, and we may cancel orders at our discretion.

If you have any questions, please don’t hesitate to contact our customer service team—we’re here to help!

Very great product my daughter used two weeks i saw big difference baby hair growth fast and texture smooththicker volume i recommend use this wonderful product 100% satisfaction of product

Thank you so much for sharing this! We’re so happy to hear your daughter’s hair is already showing such a big difference in just two weeks — faster baby hair growth, smoother texture, and more volume is amazing!

We truly appreciate your recommendation and your trust in our products. If you ever need help choosing anything else, we’re here for you!

I like the nice minty scent; little goes a long way.!

Thank you so much! We’re glad you’re loving the minty scent — and yes, a little really does go a long way! Enjoy!

I'm pleased with the moisture shock hair butter lite but goes a long way. give hair nice gloss without being greasy!

Thank you so much! We're so happy to hear you're loving the Moisture Shock Hair Butter — a little really does go a long way. We're glad it gives your hair that beautiful gloss without the greasy feel! Enjoy!

KerryBerry products are amazing! My hair has never felt so soft, nourished, and healthy. I love that they’re natural and easy to use. Definitely a must-have for anyone serious about hair care!

I haven’t used it but week but what I like so far is whipped texture of it. Doesn’t weigh your hair down. As time goes on I will have more to share. So far though I love it.

Thank you so much for sharing your feedback! We’re thrilled to hear that you’re enjoying the whipped texture and that it feels light on your hair.

We’d love to hear more about your experience as you continue using it, so please feel free to share any updates. Your feedback means a lot to us!