Refund policy

Refund Policy

Due to the nature of our products, we do not accept refunds/exchange on orders.

We understand that accidents can happen, which is why we offer a preselected route protection plan for lost, stolen, or damaged products. As you may know, some of our products are perishable and cannot be replaced if they are lost or damaged during transit.

We strongly encourage our customers to use the protection plan to ensure that their orders are covered in the event of any issues during shipping. If you choose not to select the protection plan, unfortunately, we will not be able to offer a replacement for damaged, lost, or stolen items.

In addition, if you choose priority shipping without selecting the protection plan, please note that you will have to reach out to USPS to make a claim, and we will not be responsible at that point.

However, if you did select the protection plan and your order was damaged, lost, or stolen, please file a claim at https://claims.route.com/. They will assist you with the claims process and ensure that your issue is resolved promptly.

We truly appreciate your business and want to ensure that your experience with our products is as positive as possible. Thank you for your understanding and cooperation in this matter.

Cancellation Policy

We understand that circumstances may change, but due to the nature of our business, we are unable to offer cancellations or refunds once an order has been placed. We make every effort to ensure that our products are of the highest quality and that they meet your expectations.

Our products are made in small batches to ensure quality, which means that once an order is placed, our team immediately begins processing it. Canceling orders can disrupt our production process, and we want to ensure that we can provide our customers with the highest quality products in a timely manner. Some of our products are perishable or have a limited shelf life. Canceling an order may result in products going to waste and can be a costly and unsustainable practice for our business.

Kerry Berry has a commitment to sustainability, and we strive to reduce waste as much as possible. Allowing cancellations can result in unnecessary packaging waste, shipping emissions, and other environmental impacts.

Our products are often made-to-order or customized, which means that once an order is placed, we begin the process of creating a unique product just for that customer. Canceling orders can result in wasted time and resources.

Overall, we understand that it can be frustrating when circumstances change, and an order needs to be canceled. However, we have made the decision to prioritize quality, sustainability, and efficiency in our operations, and we appreciate our customers' understanding and support of our policies.